Customer Guarantee

The Colonial 100% Satisfaction Guarantee

If for any reason you are not 100% satisfied with our services*, if something is still bugging you after we’ve left, we will make it right, at no extra charge. That’s our promise to you: the Colonial 100% Satisfaction Guarantee.

The Colonial 100% Satisfaction Guarantee has guided Colonial Pest Control since day one. Now, 29 years later, with tens of thousands of satisfied residential customers and nearly 8,000 more currently under preventative maintenance contract, the Colonial 100% Satisfaction Guarantee means a lot to a lot of people.

We want it to mean a lot to you as well. For more information on our services, visit the Services section on this web site, or call Colonial Pest Control at 1-800-525-8084.

*This guarantee does not cover bedbug treatment.


Good Afternoon, Mark came out to service our house on Monday, 10/01 at 11:00 and he was great! We got your name from the neighbor across the street who used your service and they were extremely happy so we thought we would give you a try and we are glad we did. After signing up for your service we had a little pet that decided to use our chimney for a family. That was when we met Scott & Nick – they were very professional and courteous of the interior of the house when they tried to extract good old “Rocky” Racoon from our chimney. Things went exactly as they thought they would and Rocky was gone by the next morning. Mark was just as knowledgeable, courteous, and professional as Scott & Nick so Colonial is batting 3 for 3 as far as we are concerned. We can see this being a long term relationship. Thank you and all the best to the business and your workers.

Pam and John Q. (Salem, NH, October 3, 2012)


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Corporate Offices


32 Lake Ave
Worcester, MA 01604



We’re not satisfied until you are. Learn More


  • Andover

    300 Brickstone Square, Ste 201
    Andover, MA 01810
    (617) 340-1001

  • Framingham

    945 Concord Street
    Framingham, MA 01701
    (508) 872-4420

  • Marlborough

    225 Cedar Hill Street, Ste 200
    Marlborough, MA 01752
    (508) 485-6006

  • Fitchburg

    344 Main Street
    Fitchburg, MA 01420
    (978) 342-4240

New Hampshire

Click for online quote or CALL 1.800.525.8084